How's it going.Let me read of your question. Give me a minute.
What OS is this?
Would you like me to connect and do a full tune up?
I am sorry to hear about that problem. The previous expert has opted out of your question. My name is***** am a computer expert with 17 years of experience and I will be trying to help you instead as good as I can.
May I remotely connect to your computer, so that I can directly analyze and resolve the problem for you while you can relax and watch me doing it on your screen? Such rather complicated problems do take some time (about an hour or more) to be fixed, so we cannot do that within a "few minutes". Let me know once you are back and I recommend that we then connect remotely and I will fix the issue for you (should be no problem, just takes a lot of analysis until the problem was found usually).
Thanks for your patience and best regards,
I see that you´ve read my reply, can you please let me know how we should go on from this point? Should I still solve the issue for you?
Thank you very much,