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Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
I'm sorry about the issue, It is your email password ? what email service you are using such gmail, aol ect...?
please check with Skype websiteto see if your contacts are there. Click on the link below and sign in with your Skype username and password *****
Let me know the results
Did you find your contacts on skype website please?
Do you still need help ?