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Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 16050
Experience:  5 years as Network Admin, 10+ years of IT support
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I am new to google photo. I thought photos take with my

Customer Question

Andy I am new to google photo. I thought photos take with my iPhone would be automatically up loaded to my iMac. This is not happening. What should I do? Thanks. *****: How much experience do you have with this particular machine?
Customer: Which machine, my iPhone or my iMac? In either case keep in mind I am a senior citizen-:)
JA: Have you installed any updates recently?
Customer: Yes, I just update my iPhone's OS
JA: Anything else you want the computer expert to know before I connect you?
Customer: not that I can think of. Is there any way I can talk to the expert?
Submitted: 23 days ago.
Category: Computer
Expert:  Josh replied 23 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 23 days ago.

Photos that are uploaded to iCloud will automatically sync to your Mac.

Make sure that your Mac and iPhone are signed into the same Apple ID account.

On your Mac go into System Preferences then iCloud then Photos then select iCloud Photo Library

On your iPhone, go into Settings then Photos and Camera then select the option for iCloud Photo Library (it should see green)

Once that is complete, your photos will sync automatically through Photos on your Mac computer.

If you have anymore questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Expert:  Josh replied 23 days ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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