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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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For a lomg time i have not been able to use my microsoft

Customer Question

Hi for a lomg time i have not been able to use my microsoft account It does not r econize my pass word
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: itS A hp LAPTOP Pavilion with windows 8.i
JA: Have you installed any updates recently?
Customer: What up dates
JA: Anything else you want the computer expert to know before I connect you?
Customer: It is asking me to up date but dont know the password
Submitted: 6 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 6 months ago.

Hi,

I'm sorry about the issue. When kind of update does it ask?

When it asks for the Microsoft account password, does it show any email address? If yes, what is that exact email address?

Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 6 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,