Hello,I am the person that will be helping you today.
I must ask a question or two before we begin. Thank you in advance for taking the time to answer.
Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?
P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.
Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
Follow the instructions below to begin the remote helping screen.
Remote page: http://remote.jasonfixedit.com
After clicking the link above, enter the following two digit number: 89 and click the circle button to start the remote application.(After the file finishes downloading, please open the file and run it.)
Hello again,I see that you are not connected, yet.Are you having any problems with running that remote application after it is downloaded?Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?Thank you,***** *****
I am here. I am waiting for you to run the remote application. Did you follow my instructions? Here they are again.
Hello,Which browser are you using on the computer?- Jason
When you click the button, a file is downloaded. You need to open that file.