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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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A lot of my emails are ending up in my spam...how do I chage

Customer Question

a lot of my emails are ending up in my spam...how do I chage the filter setting to prevent that please these are friends and family emails
JA: Just to clarify, what email service provider are you using?
Customer: AOL
JA: Have you installed any updates recently?
Customer: I was hacked a couple of weeks ago and set up a AOL mobile account, so things have been shaken up..I assume updates were done then
JA: Anything else you want the computer expert to know before I connect you?
Customer: that's all thank you
Submitted: 21 days ago.
Category: Computer
Expert:  Jason Jones replied 21 days ago.

Hello,
I am the person that will be helping you today.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

Customer: replied 21 days ago.
I access my mail on AOL
Expert:  Jason Jones replied 21 days ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 21 days ago.
sure
Expert:  Jason Jones replied 21 days ago.

Thank you.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 89 and click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

Expert:  Jason Jones replied 21 days ago.

Hello again,

I see that you are not connected, yet.

Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

Thank you,
***** *****

Customer: replied 21 days ago.
I am waiting to the remote session are you there jason
Expert:  Jason Jones replied 21 days ago.

Hello,

I am here. I am waiting for you to run the remote application. Did you follow my instructions? Here they are again.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 89 and click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

Customer: replied 21 days ago.
I am viewing this on my iPhone nothing happens when I push response button on my computer.. only get a blue empty screen
Expert:  Jason Jones replied 21 days ago.

Hello,
Which browser are you using on the computer?
- Jason

Customer: replied 21 days ago.
Aol
Expert:  Jason Jones replied 21 days ago.

When you click the button, a file is downloaded. You need to open that file.