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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am unable to access my emails. A Blue screen has been

Customer Question

I am unable to access my emails. A Blue screen has been coming up telling me to sign up for Outlook and the screen can't be removed. I finally signed up today but am still unable to access my emails and there are important emails I was expecting!
JA: How long has this been an issue?
Customer: Full week
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: I don't know anything else about this--only that I am being forced to sign up for this 'improvement' and I don't want to
Submitted: 4 months ago.
Category: Computer
Expert:  Bryan replied 4 months ago.

Hi, and thank you for your question.

Just to clarify, what's your email address?

Can we go ahead with a secure remote session so that I can check the issue for you?

Please reply at the box below, and then we will continue further.

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