Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
does the keyboard stopped completely or few of the keys are not working?
we may have a different time zone so please let me know what time you could be online so that i can get this fixed.
Steps you need to try.
Uninstall the keyboard driver from the device manager and then reboot the computer using the mouse the windows should pick the driver automatically and that should take care for it. If the problem persists let me know.
let me know when you could be online i will walk you through.
post me a message before you are online half hour before 11:30