How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

The keyboard will not work. Dell Inspiron 23,model 5348,Ji

Customer Question

The keyboard will not work.
JA: What's the make and model of your computer? And have you had problems with this keyboard in the past?
Customer: Dell Inspiron 23,model 5348,Ji ri
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: I'm not sure
Submitted: 24 days ago.
Category: Computer
Expert:  Michelle replied 24 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 24 days ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

does the keyboard stopped completely or few of the keys are not working?

Customer: replied 23 days ago.
Keyboard has stopped completely
Customer: replied 23 days ago.
You already charged my credit card 4 35.00. Are you going to fix my problem?
Customer: replied 23 days ago.
Should read $ 35,00
Customer: replied 23 days ago.
Do you have a solution for my keyboard problem?
Expert:  Michelle replied 23 days ago.

we may have a different time zone so please let me know what time you could be online so that i can get this fixed.

Expert:  Michelle replied 23 days ago.

Steps you need to try.

Uninstall the keyboard driver from the device manager and then reboot the computer using the mouse the windows should pick the driver automatically and that should take care for it. If the problem persists let me know.

Customer: replied 12 days ago.
How do I uninstall the keyboard driver from the device manager?
Expert:  Michelle replied 12 days ago.

let me know when you could be online i will walk you through.

Customer: replied 11 days ago.
Wed. 11/30/16 at 11.30 am mst
Expert:  Michelle replied 11 days ago.

post me a message before you are online half hour before 11:30