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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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The keyboard will not work. Dell Inspiron 23,model 5348,Ji

Customer Question

The keyboard will not work.
JA: What's the make and model of your computer? And have you had problems with this keyboard in the past?
Customer: Dell Inspiron 23,model 5348,Ji ri
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: I'm not sure
Submitted: 3 months ago.
Category: Computer
Expert:  Michelle replied 3 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 3 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

does the keyboard stopped completely or few of the keys are not working?

Customer: replied 3 months ago.
Keyboard has stopped completely
Customer: replied 3 months ago.
You already charged my credit card 4 35.00. Are you going to fix my problem?
Customer: replied 3 months ago.
Should read $ 35,00
Customer: replied 3 months ago.
Do you have a solution for my keyboard problem?
Expert:  Michelle replied 3 months ago.

we may have a different time zone so please let me know what time you could be online so that i can get this fixed.

Expert:  Michelle replied 3 months ago.

Steps you need to try.

Uninstall the keyboard driver from the device manager and then reboot the computer using the mouse the windows should pick the driver automatically and that should take care for it. If the problem persists let me know.

Customer: replied 2 months ago.
How do I uninstall the keyboard driver from the device manager?
Expert:  Michelle replied 2 months ago.

let me know when you could be online i will walk you through.

Customer: replied 2 months ago.
Wed. 11/30/16 at 11.30 am mst
Expert:  Michelle replied 2 months ago.

post me a message before you are online half hour before 11:30

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