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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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MY 3 MOMTH OLD LAPTOP NEEDS REBOOTING....HAS LOST

Customer Question

MY 3 MOMTH OLD LAPTOP NEEDS REBOOTING....HAS LOST EVERYTHING.
JA: Just to clarify, how often has the machine been crashing or freezing?
Customer: THINK POWER WAS TURNED OFF
JA: Have you installed any updates recently?
Customer: NO
JA: Anything else you want the computer expert to know before I connect you?
Customer: i HAVE NO IDEA HOW TO DO THIS....AND IT CONTAINS LITTLE DATA...USE TO WATCH MOVIES
Submitted: 19 days ago.
Category: Computer
Expert:  Dan replied 19 days ago.

Hello and thank you for your question. I look forward to assisting you today. Can you give me the make and model of the laptop please?

Expert:  Dan replied 19 days ago.

Depending on the type of computer, try removing all power including the battery. Press and hold the power button for about 30 seconds then re-apply power and see if it will start.

Customer: replied 19 days ago.
what is solution.........estimate cost
Customer: replied 19 days ago.
this is not computer with problem that i a on and assume you know that
Expert:  Dan replied 19 days ago.

If you can provide me with the information I requested, I may be able to assist you from here?

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