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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4688
Experience:  B.Sc. Computer Science with Honors
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How do I turn off the challenge question to open Windows?

Customer Question

How do I turn off the challenge question to open Windows?
JA: What kind of computer do you have?
Customer: Desk top Hewlett Packer HP 500 Pavillon
JA: Have you installed any updates recently?
Customer: Yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 25 days ago.
Category: Computer
Expert:  Michelle replied 25 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 25 days ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Let me know the problem a bit more in detail.

Customer: replied 25 days ago.
I want to turn off the password ***** comes up when I turn on my computer in Windows 10.
Expert:  Michelle replied 25 days ago.

you have to login to the windows 10 screen first, once you are on the desktop screen let me know.

Customer: replied 25 days ago.
Ok
Expert:  Michelle replied 25 days ago.

Are you on windows 10 desktop screen now?

Customer: replied 25 days ago.
I'm at the screen that is asking for my password
Expert:  Michelle replied 25 days ago.

Enter the password ***** that case.

Customer: replied 25 days ago.
I did
Expert:  Michelle replied 25 days ago.

after entering password ***** happens?

Customer: replied 25 days ago.
It opens up to the desktop
Expert:  Michelle replied 25 days ago.

Are you on the desktop screen where you have all the icons and windows start button?

Customer: replied 25 days ago.
Expert:  Michelle replied 25 days ago.

To use Windows 10 without entering your Microsoft account password ***** the following steps (illustrated below):

• Type netplwiz in the Start menu search bar, then click the top result to run the command

• Remove the tick from the box next to 'Users must enter a user name and password ***** use this computer' and hit Apply

• Enter your username and password, then re-enter your password. Click Ok

• Click Ok again to save the changes

Customer: replied 25 days ago.
Okay. Thank you.
Expert:  Michelle replied 25 days ago.

Feel free to ask if you have any question. I hope I’ve provided the information you were seeking. Please provide a rating for the service, effort and the time by clicking on the stars located in the upper right corner of the page. Thank you

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