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Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 8751
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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A Match member paid Visa for 3 days. Match site name is

Customer Question

a Match member paid Visa for 3 days. Match site name is***** can't get into my site after trying for5 hours. what is wrong???
JA: What kind of computer do you have?
Customer: lenovo
JA: Have you installed any updates recently?
Customer: none
JA: Anything else you want the computer expert to know before I connect you?
Customer: was on for last 2 days with no problem. then couldn't today
Submitted: 21 days ago.
Category: Computer
Expert:  Robert M. replied 21 days ago.

Hi, I'm Robert and I'll be helping you with your computer question.

Expert:  Robert M. replied 21 days ago.

this is for match.com that you are having a problem with?

what is the exact message that you get when you try to log in ?

Customer: replied 21 days ago.
Password ***** ***** corrected I tried 10 times different passwords. None woked. Always got right on before. Never had to subscrib. Always got right no
Expert:  Robert M. replied 21 days ago.

try just putting your email address in here

https://www4.match.com/login/forgotpassword

it will send you a link to reset the password.

Expert:  Robert M. replied 21 days ago.

Is that working for you ?

If the password ***** did work, i would really appreciate it if you would click the button to give me an excellent rating

Your rating is the only way that i can receive credit from this site for my efforts on your behalf

thank you.

Customer: replied 19 days ago.
No thanks. I ll call match tomorrow. Thank you