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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My computer has lost my password along with any backup. HP

Customer Question

My computer has lost my password ***** with any backup.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: HP Pavilion Media Center M8100n TV PC. Was Windows Vista Home Premium. Seems to a a combo with with Vista and up graded to 10. Paul Fischer(###) ###-####
JA: Have you installed any updates recently?
Customer: No.
JA: Anything else you want the computer expert to know before I connect you?
Customer: There was a major breakdown of my system, about a week or two ago,and I was notefided.
Submitted: 23 days ago.
Category: Computer
Expert:  Lorenz Vauck replied 23 days ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and I will be trying to help you as good as I can.

Are you able to log into Windows right now still or is that not possible anymore?

Thanks for your patience and best regards,

Lorenz Vauck

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