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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am having problems getting email printouts. Printer will

Customer Question

I am having problems getting email printouts. Printer will make copies but get message that communications is not available. I can get internet explorer with no problem. To get help from Geek Squad do I need to bring in computer and printer?
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Have Dell V313w printer and have Windows 7 on my desk top.
JA: Have you installed any updates recently?
Customer: I get microsoft updates frequently.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Have tried disconnecting both power line and computer connection to printed with no help.
Submitted: 18 days ago.
Category: Computer
Expert:  Bob James replied 18 days ago.

Hi,
Are you able to print from other applications, like Word or Adobe PDF documents?
Are you able to print webpages, like from Internet Explorer?
What email program are you using?
What specific error message appears when you try to print email?
Thank you.