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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I cnnot use my land phones. The window on the phones says

Customer Question

I cnnot use my land phones. The window on the phones says check tel line. The tel lines 1 an2 on my modem are not blinking The Ghz2.4 is blinking. Sometimes it stops for about a couple of seconds and then begins to blink again I have 3 land phones on the same system There are no other items on the system. The land lines are on the cable from Comcast. I am not sure what dsl means
JA: How much experience do you have with this particular Comcast product?
Customer: the phone is Panesonic Model KX-TG7871 Both my computer and modem are 2 weeks old.
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: No I have already paid $5
Submitted: 22 days ago.
Category: Computer
Expert:  Nathan replied 22 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 22 days ago.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?
5) Full model of the phone(s) (printed on sticker on the base usually)