Hi! My name is ***** ***** I will be assisting you. Let's get started!
What is the email address that you need help with?
What shows up on the login screen?
Yes, I am here.
Are you able to sign into one of the accounts?
If you wish to use remote assistance then you can request it again since the payment failed
The offer that you are referring to is an automated offer and not a request that I have made.
If you enter the password ***** 3 times in a row, do you see an option for a reset with Apple ID?
You can come back here anytime if you wish to continue at another time