How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Isaac Franklin Your Own Question
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 679
Experience:  Technical Support Coach at Liberty Tax Service
93584285
Type Your Computer Question Here...
Isaac Franklin is online now
A new question is answered every 9 seconds

My lap top got smashed when i was on vacation so i now have

Customer Question

my lap top got smashed when i was on vacation so i now have a new one office depot set it up b ut i don't remember my gmail account password
JA: How long have you had this issue with your Gmail account?
Customer: since i got my new com. today. they were supposed to entered my gmail info in to it
JA: Have you installed any updates recently?
Customer: just setting up crome as my default brozer like my old com.
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 6 months ago.

Hi,

I'm sorry about the issue. What's the model of your new laptop?

Have you tried anything?

Can you please confirm your full gmail email address?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Isaac Franklin replied 6 months ago.

Hi, my name is ***** ***** if you still need help retrieving your gmail password, please reply and

we will begin. You can try to rest it with the link below. If you run into issues, just leave a reply and

we will go from there. If you still need help, do not rate yet and reply.

https://support.google.com/mail/answer/41078?hl=en

Please rate the 5 stars at the top of the page to close out this question as it is the only way i am

credited for the work done with clients. Or, reply to continue if further troubleshooting is necessary.

~Franklin