Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
If you are on a computer that is connected to the internet, it is usually our microsoft account log in they want.
You can change that online and if the computer is hooked up to the internet, it will recognize the new password.
Lets start here:
Let me know if you need help resetting for recovery and we will go from there.
Please rate the 5 stars at the top of the page to close out this question as it is the only way i amcredited for the work done with clients. Or, reply to continue if further troubleshooting is necessary.~Franklin