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Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 370
Experience:  Technical Support Coach at Liberty Tax Service
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I need my Microsoft account password, toshebia windows 10,

Customer Question

I need my Microsoft account password
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: toshebia windows 10
JA: Have you installed any updates recently?
Customer: trid but failed
JA: Anything else you want the computer expert to know before I connect you?
Customer: I am trying to activate protechkings office professional
Submitted: 20 days ago.
Category: Computer
Expert:  Isaac Franklin replied 20 days ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 20 days ago.

If you are on a computer that is connected to the internet, it is usually our microsoft account log in they want.

You can change that online and if the computer is hooked up to the internet, it will recognize the new password.

Lets start here:

https://support.microsoft.com/en-us/instantanswers/2b74d21c-ce0d-4a81-ad67-7cc5103a5f83/how-to-reset-your-microsoft-account-password

Let me know if you need help resetting for recovery and we will go from there.

Please rate the 5 stars at the top of the page to close out this question as it is the only way i am

credited for the work done with clients. Or, reply to continue if further troubleshooting is necessary.

~Franklin

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