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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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It's not my computer. I added another credit card to my

Customer Question

It's not my computer. I added another credit card to my account last week and they have my daughter"s address instead of mine as the billing address. I've tried to change it but have failed.
JA: Have you contacted anyone about your account?
Customer: Who?
JA: Have you installed any updates recently?
Customer: Tried to order Systance this morning and wanted to charge to my debit card instead od American Express, but billing address comes up daughter"s address
JA: Anything else you want the computer expert to know before I connect you?
Customer: ??
JA: What confuses you?
Customer: How can I change the billing address on the debit card to my address?
Submitted: 20 days ago.
Category: Computer
Expert:  Isaac Franklin replied 20 days ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 20 days ago.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What site are you trying to order Systance from?

Customer: replied 20 days ago.
amazon
Customer: replied 20 days ago.
Thanks I'll just not charge anything on my debit card.I appreciate your time.
Expert:  Dustin replied 20 days ago.

It seems the previous expert has opted out.

Did you still need help changing your payment information and updating your billing and shipping address on amazon?

Or, would you prefer to cancel this support request? Thank you for your response,

Dustin S

Customer: replied 20 days ago.
Just cancel, please.
Expert:  Dustin replied 20 days ago.

Not a problem, you can request a refund using this link here

http://ww2.justanswer.com/help/how-can-i-request-refund-0

Best of luck to you

Dustin S