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Barun
Barun, Computer Support Specialist
Category: Computer
Satisfied Customers: 11183
Experience:  8+ years of professional experience in providing support for tech-related issues, including computers, email and software.
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Cannot get into software, HP ENVY, NO, 360 SUBSCRIBER AND

Customer Question

cannot get into software
JA: What kind of computer do you have?
Customer: HP ENVY
JA: Have you installed any updates recently?
Customer: NO
JA: Anything else you want the computer expert to know before I connect you?
Customer: I AM A 360 SUBSCRIBER AND LOST CONNECTION TO WORD, EXCELL, AND POWER POINT WHEN UPGRADED TO WINDOW 10
Submitted: 18 days ago.
Category: Computer
Expert:  Barun replied 18 days ago.

Hi, and thank you for your question.

If you want to reinstall Office 365 on your system, please open up the following link:

https://www.office.com/myaccount

Sign in to your Microsoft account (that you used to purchase/subscribe to Office 365) when prompted, and then click "Install" on the page that comes up. Follow the on-screen prompts to download and reinstall Office 365, and you should be good to go.

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