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Louie
Louie, Computer Support Specialist
Category: Computer
Satisfied Customers: 11427
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Its not my cell my but my internet I am not getting my wifi,

Customer Question

its not my cell my but my internet I am not getting my wifi
JA: What's the make/model of your device? How old is it?
Customer: my computer is not showing a wifi app
JA: How long has this been going on? What troubleshooting have you tried?
Customer: trouble shooter for wifi and it shows no wifi
JA: Anything else you want the phone expert to know before I connect you?
Customer: I have no icon on my computer showing I have wifi
Submitted: 19 days ago.
Category: Computer
Expert:  Louie replied 19 days ago.

Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, bear with us; re-confirm and post back with the complete model number of the computer and the modem/router.

Customer: replied 18 days ago.
computer is a Dell, model DCCY, mfg. date: 03/28/08,OPTIPLEX 755.
MODEM/ROUTER :ATT SSID: att752, NVG510
Customer: replied 18 days ago.
NO THANKS
Expert:  Louie replied 18 days ago.

Appreciate the additional information.

On "... computer is not showing a wifi app...", the Dell OptiPlex 755 does not have hardware provision for WiFi; it does not have a WiFi card.

Based on its Technical Guide Book, it only has an Intel 82566DM Gigabit LAN 10/100/1000 integrated on the system board on most versions or in some others, a Broadcom NetXtreme 10/100/1000 PCIe card.

Customer: replied 17 days ago.
that's you answer?
Expert:  Louie replied 17 days ago.

If that's your computer; Dell OptiPlex 755, then yes.