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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My Cortana can not hear my commands and I have checked the

Customer Question

my Cortana can not hear my commands and I have checked the device settings. it indicates the device is working correctly. I have tried everything I can even sourcing videos co Win 10, but no luck.
JA: What kind of computer do you have?
Customer: Surface Pro 3
JA: Have you installed any updates recently?
Customer: I have and I keep up with all updates and drivers.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No, other than I have been in the PC support industry for 30 years.
Submitted: 19 days ago.
Category: Computer
Expert:  Lorenz Vauck replied 19 days ago.

Dear Client,

thank you very much for your question. My name is***** am a computer expert since 17 years and I will be assisting you today.

May I remotely connect to your computer please, so that I can directly analyze and resolve the problem for you while you can relax and watch me doing it on your screen? It also is a safe option because JustAnswer is a A+ accredited business with the BBB and you will be watching your screen and we will chat there as well, so that you will always know what I will be doing next while fixing the problem.

Thanks for your patience and best regards,

Lorenz Vauck

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