thank you very much for your question. My name is***** am a computer expert since 17 years and I will be assisting you today.
Do I understand right that you cannot log into your Gmail account because it has forgotten your password? Or is this with another website?
Thanks for your patience and best regards,
Yes, I can look into this via a remote-assistance if you wish. Are you on Windows or another operating system?
OK, that is great then, if you would like me to perform a remote-assistance, please accept my offer for that and we can go ahead. Thank you.
Do you see the offer for the remote-assistance?