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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I've lost my link to my printer. Can you connect in and fix?

Customer Question

Hello, I've lost my link to my printer. Can you connect in and fix?
JA: What kind of computer do you have?
Customer: HP Laptop. I have an account with Geek squad but can't find my folder with data. Can you search under my phone #:(###) ###-####
JA: Have you installed any updates recently?
Customer: Yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: No please proceed
Submitted: 22 days ago.
Category: Computer
Expert:  Viet - Computer Tech replied 22 days ago.

Hi,

I'm sorry about the issue. Is there any error or message?

What's the model of your printer?

Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,