How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I forgot a password on an old computer that I now need to

Customer Question

I forgot a password ***** an old computer that I now need to use. Dell cannot help me. My email address is***@******.***
JA: Just to clarify, what's the exact model of your Dell? And what operating system are you running?
Customer: Inspiron 1721, not sure of operating system.
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: I'm not sure
Submitted: 25 days ago.
Category: Computer
Expert:  Jason Jones replied 25 days ago.

Hello,

My name is ***** ***** and I look forward to assisting you today.

I have followed the procedure below to recover the Windows password ***** few hundred times with no problems. The process is quite simple: You create the cd on a working computer, put the cd in the problem computer, and follow the rest of the instructions below.

Please, follow the instructions below to reset your computer's password:

Instructions for Running Reset Password:
- Click the following link: http://www.hirensbootcd.org/download/
- On the aforementioned page, scroll to to the bottom of the page and click the link for the filename: Hirens.BootCD.15.2.zip
- Download the file and open it.
- Uncompress copy the files that you are given, to a folder, and go to the folder that contains the files.
- Place a blank cd in the drive.
- Double click the BurnToCD.cmd option and run that.
- Burn the cd.
- Put the cd in the problem computer.
- Turn the computer off and on.
- Press the shortcut key responsible for choosing the boot drive. (F12, F10, DEL, or ESC)
- Choose the CD rom and press enter.
- Choose "Start Mini Windows XP"
- From the desktop, open HBCD.
- In the top menu, click Programs > Password ***** > Windows > Choose the following item:
Autologon
NTPWEdit(Reset Xp/Vista/7 User Password)
Password ***** (Reset User Password-NOT 4Vista/7 64bit)
WindowsGate (Disables logon password *****)
- Click the Reload button.
- Click to highlight Senri in the username list.
- Click the Change Password *****
- Enter the new password.
- Click Ok
- Click the "Save Changes" button.
- Remove the CD from the computer and reboot.

Now your password ***** be reset.

After you do that, please update me regarding the status of your problem.

Customer: replied 25 days ago.
I can not get into any link. The only thing on my screen is user name that is filled in and under it room for password. Thats it
Expert:  Jason Jones replied 25 days ago.

I understand that. That's why I said that you must follow the instructions on a working computer. Doing so will make a cd. Then you put the cd in the problem computer and continue following my instructions.

Related Computer Questions