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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My son did something to my computer and now i cant login, i

Customer Question

my son did something to my computer and now i cant login
JA: Have you tried having password ***** directions emailed to you?
Customer: i do not have access to that email anyomre and i dont know how to do that
JA: Have you installed any updates recently?
Customer: when i say reeset password ***** want to insert a disk that i do not have a disk and no i have not done anything
JA: Anything else you want the computer expert to know before I connect you?
Customer: how do i reset the computer back to factory
Submitted: 25 days ago.
Category: Computer
Expert:  Byron replied 25 days ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me the email address that displays on the login screen?

Customer: replied 25 days ago.
it dont have an email when i turn my computer on it ask for me to login i put my password ***** and it say its not the right password
Customer: replied 25 days ago.
i am not on my computer that im lock out of i am on another computer taking to you
Expert:  Byron replied 25 days ago.

Thank you. What's the brand and model of the computer and what version of Windows is installed on it?

Customer: replied 25 days ago.
gateway window 7
Expert:  Byron replied 25 days ago.

When you turn it on does it immediately ask you for a password?

Even before you see the Windows flag?

Customer: replied 25 days ago.
Customer: replied 25 days ago.
my son was tapping on my computer now i am lock out
Customer: replied 25 days ago.
i turn it on as soon as it load up user name already enter and ask for my password
Expert:  Byron replied 25 days ago.

Hold down the power button until the the lights go out and you hear it shut off. About 5 seconds.

Turn it back on and as soon as you see the Gateway logo, immediately

hold down the Alt key and press F10

release both keys after 2 -3 seconds and tell me the screen that comes up.

Customer: replied 25 days ago.
i did that already to reset it back to the factoty setting it still ask for my password ***** ok ill try it
Customer: replied 25 days ago.
staring windows
Customer: replied 25 days ago.
gateway recovery manament
Expert:  Byron replied 25 days ago.

Ok. Perfect. What are your options now?

Expert:  Byron replied 25 days ago.

Click Next you're looking for Full Factory Recovery.

Expert:  Byron replied 25 days ago.

Have you got the recovery underway?

Customer: replied 25 days ago.
Ok
Expert:  Byron replied 25 days ago.

Hi. Did the restore complete and you're back in business?

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