Hi. My name is***** you for your question and the opportunity to assist.
Can you tell me the email address that displays on the login screen?
Thank you. What's the brand and model of the computer and what version of Windows is installed on it?
When you turn it on does it immediately ask you for a password?
Even before you see the Windows flag?
Hold down the power button until the the lights go out and you hear it shut off. About 5 seconds.
Turn it back on and as soon as you see the Gateway logo, immediately
hold down the Alt key and press F10
release both keys after 2 -3 seconds and tell me the screen that comes up.
Ok. Perfect. What are your options now?
Click Next you're looking for Full Factory Recovery.
Have you got the recovery underway?
Hi. Did the restore complete and you're back in business?