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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have NORTON protection which is activated. But I keep

Customer Question

I have NORTON protection which is activated. But I keep getting an email that says "Firewall Alert", needs to syncronize passphrase, etc. and as I am elderly I don't have a clue of how to do that. Can you help me?
JA: Just to clarify, what email service provider are you using?
Customer: I have a Hewlett Packard computer and use NORTON
JA: Have you installed any updates recently?
Customer: Only if it has been suggested I do so and make it immediately available.
JA: Anything else you want the computer expert to know before I connect you?
Customer: The computer has also gotten a bit slower.
Submitted: 4 months ago.
Category: Computer
Expert:  Jason Jones replied 4 months ago.

Hello,
I am the person that will be helping you today.

May I start a secure remote assistance session with you so that I can better help you resolve this problem with Norton? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason

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