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Kevin T
Kevin T, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 968
Experience:  IT Manager at Wood Group PSN
94743361
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My old computer crashed. I am in the process of setting up a

Customer Question

My old computer crashed. I am in the process of setting up a new computer. I want to download Microsoft 365 but they are asking for my e-mail address which I have have, but they also want a password (which I forgot). I currently don't have access to my e-mail. I reset the password ***** it was sent encrypted by text to my phone. So I still don't have my password
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: Toshiba - Windows 10
JA: Have you installed any updates recently?
Customer: Yes because it is a new computer
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 4 months ago.
Category: Computer
Expert:  Kevin T replied 4 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 4 months ago.

Do you know the other recovery info on the account?

Regards

Kevin

Customer: replied 4 months ago.
No
Expert:  Kevin T replied 4 months ago.

Do you know the CC details you used to pay?

Expert:  Kevin T replied 4 months ago.

Hi,

Is this still required?

Regards

Kevin

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