How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I recently had a virus on my computer and called Norton to

Customer Question

I recently had a virus on my computer and called Norton to correct the problem. After nine hours I decided that was long enough. I sent them an email and told them to release my computer from their technician.Well they did and my information is to large for the screen. Also the screen is not completely filled out.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: HP Note book also I installed windows 10 on the computer and now it appears to have reverted back to windows seven.
JA: Have you installed any updates recently?
Customer: Not that I am aware of
JA: Anything else you want the computer expert to know before I connect you?
Customer: I know that their was virus on my computer because it is very slow.
Submitted: 7 months ago.
Category: Computer
Expert:  Tim replied 7 months ago.

Hey there, I'm Tim....so tell me abit more about your problem please....Norton was not able to get the Virus off, or unknown?