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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I got a phone call saying I needed to renew my Microsoft

Customer Question

I got a phone call saying I needed to renew my Microsoft licence
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: Dell laptop
JA: Have you installed any updates recently?
Customer: Microsoft did some updates a few days ago
JA: Anything else you want the computer expert to know before I connect you?
Customer: I had a problem that a tech fixed
Submitted: 4 months ago.
Category: Computer
Expert:  Tim replied 4 months ago.

Hey there, I'm Tim - This sounds like a scam, in fact im SURE it was, Microsoft never calls out, EVER. Your PC has probably been compromised. Please give me more detials

Expert:  Tim replied 4 months ago.

Did you grant them remote access? If so prepare to start contacting your banks etc, the more info you give me the better, this is a very common scam

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