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Bob James
Bob James, IT Support Specialist
Category: Computer
Satisfied Customers: 81
Experience:  CompTIA A+ Certification & Network Support Certificate @ University of Phoenix
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Prepared my 2015 income tax forms with turbo tax and I need

Customer Question

prepared my 2015 income tax forms with turbo tax and I need to retrieve a copy and it is asking me for a pass code I don't remember using aqny pass code
JA: What kind of computer do you have?
Customer: COMPAQ XP
JA: Have you installed any updates recently?
Customer: I AM NOT SURE BUT I AM INSTALLING WINDOWS 7 WHILE IAMM TALKIMG YO YOU
JA: Anything else you want the computer expert to know before I connect you?
Customer: THAT SHOULD DO IT
Submitted: 3 months ago.
Category: Computer
Expert:  Bob James replied 3 months ago.

Hi,

If it is asking for a pass code, then a pass code must have been created. There should be a link that says "I forgo my user ID or password" - please click on that link and follow the instructions for retrieving and/or resetting the pass code.

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