Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
If verizon sent you an email? Did they ask you to set up your verizon account online?
Please specify what 'told you' to set up an account and how to continue.
Also, model of your Lg?
if this is the verizon wireless account
A. You don't really have to. It just makes a few things easier like paying bills, checking usage, getting upgrades.
B. You can create one easily. Just go to this link
put your phone number in and press the register button
When you return, let me know if you still need help with your issue by answering the questions above.