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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I took my computer to Best Buy for a servicing and when I

Customer Question

I took my computer to Best Buy for a servicing and when I got it back, I lost my Google history CAPABILITY. They looked at it and didn't know why or how to fix it. It simply will not give me any search history.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: HP Pavilion P7-1236s Windows 10
JA: Have you installed any updates recently?
Customer: Yes, Windows did it automatically
JA: Anything else you want the computer expert to know before I connect you?
Customer: no, except that up until I took it in, the History worked fine!
Submitted: 5 months ago.
Category: Computer
Expert:  Jason Jones replied 5 months ago.

Hello,
I am the person that will be helping you today.

There is no way to tell what they techs at Best Buy did unless I take a quick look at their configuration. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

I will be online and available all day today.

Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason

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