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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My Skype is continually offline, and when I open my

Customer Question

My Skype is continually offline, and when I open my computer, Mac, the Skype open up, with out me going to Skype. I have been trying to call Miami, and again it is offline
JA: Just to clarify, what's the model of your Mac, and what operating system are you running?
Customer: I am running the latest operating system
JA: Have you installed any updates recently?
Customer: I installed the latest Skype, and from then it is opening up every time I turn the computer on
JA: Anything else you want the computer expert to know before I connect you?
Customer: I do not think so
Submitted: 2 months ago.
Category: Computer
Expert:  Richard replied 2 months ago.

Hi there and welcome

Skype will open when you start the computer by default, but are you saying when it does this it has you appearing as offline?

Customer: replied 2 months ago.
I downloaded the latest Skype, and ever since, when I turn the computer on the Skype comes up, I have not done any thing, when I try to call I get offline
Customer: replied 2 months ago.
No why am I paying $52 for Skype not working?
Expert:  Richard replied 2 months ago.

ok, first to stop Skype starting, within Skype click on Tools, Options and under General you will see the option for it to start automatically which you untick to stop

For the second issue, you say when I try to call I get offline

Are you saying when you try to call a person in particular, they are offline?

Customer: replied 2 months ago.
There is no General under Tools, and Tools only comes up when I press the Office system
Expert:  Richard replied 2 months ago.

Which office system are you referring to?

General is a section within Tools in Skype.

Customer: replied 2 months ago.
When I try to make any call I am off line
Customer: replied 2 months ago.
Words,
Expert:  Richard replied 2 months ago.

I need you please to be more clear in your responses.

What office system are you referring to?

How exactly are you making a call?

Are all people you call offline?

Customer: replied 2 months ago.
Microsoft office, words etc. To make a call I put the phone number in and press the phone symbol and there is no connection
Expert:  Richard replied 2 months ago.

open skype and try to make a call directly via this please.

Customer: replied 2 months ago.
I am trying to call 1(###) ###-####1 just tried it & no connection
Customer: replied 2 months ago.
Cant you fix it with out me paying $52? after it is your system that is screwed up. Ever since I downloaded the new Skype that you sent me to download. You said it was up grade. Some up grade, it does not work
Expert:  Richard replied 2 months ago.

For all payment questions you will need to contact customer service

I am opting out of working with you further on this.

Thank you

Expert:  Shefin replied 2 months ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Please be informed that we are justanswer.com, a paid support site. We do not associate to Skype or any computer manufactures. Can I help you further with the issue?

Thank you.

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