How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31327
Experience:  Over 20 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now
A new question is answered every 9 seconds

My Nextbook won't turn on, Nextrbook model NXW10QC32G, NO, I

Customer Question

My Nextbook won't turn on
JA: What kind of computer do you have?
Customer: Nextrbook model NXW10QC32G
JA: Have you installed any updates recently?
Customer: NO
JA: Anything else you want the computer expert to know before I connect you?
Customer: I think that Nextbook is aware of the problem but I'm out of warranty. I have been able to use it if I let the battery go dead and then just partially recharge it. Last time I forgot and it got fully charged. Now, it won't turn on. Is there any way of draining the battery and starting over?
Submitted: 26 days ago.
Category: Computer
Expert:  Richard replied 26 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the nextbook and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the Nextbook.

Let me know the results please

Thank you

Related Computer Questions