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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Forget the password on our stick, need to rest to start

Customer Question

forget the password ***** our stick, need to rest to start theres nothing on it we need
JA: When did you last reset your username and password?
Customer: a year ago... my son gave it to us for christmas and we just set it up last week and he cant remember what he did
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: nope just how to rrestorw to factory settings
Submitted: 3 months ago.
Category: Computer
Expert:  Michelle replied 3 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 3 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

What is the make and model of the device?

Customer: replied 3 months ago.
Lenovo stick 90f2 running win 10... i tried holding f2 at boot but still went to sign in page where I cant get out of to start in safe mode and reset...
Customer: replied 3 months ago.
obviously, im not on it now, so you cant jumpon it at the moment
Expert:  Michelle replied 3 months ago.

is it Lenovo ideastick 300?

Customer: replied 3 months ago.
i think so although it doesnt say so anywhere on it
Expert:  Michelle replied 3 months ago.

I will open this to other experts for there views.