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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My computer isn't starting up and keeps referring me to the

Customer Question

My computer isn't starting up and keeps referring me to the advanced options panel, I've tried restoring and reseting it to the original settings.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: It's a Lenovo yoga and by operating system do you mean windows 8?
JA: Have you installed any updates recently?
Customer: I have not
JA: Anything else you want the computer expert to know before I connect you?
Customer: Nope I think that about covers it.
Submitted: 5 months ago.
Category: Computer
Expert:  Michelle replied 5 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 5 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 5 months ago.

What reset steps have you tried.

Do you have a backup of the data of this computer?