For Online Computer Support, Ask a Computer Technician
Hi, thank you for contacting JustAnswer.com. My name is Russell. If I may help you, instead of 'Go-To-Guru', I will do my best to provide the right answer to your question.
What is your current version of MAC OS X ?
What do you use it for, primarily?
Do you use a printer with it, if so, what maker and model # is the printer?
And, what major programs do you both have installed on it, and use frequently?
The answer to these questions will determine whether immediate upgrading of your MAC OS is a go or a no-go.
OS X 10.11.6
I have a MacBook Pro 2016
Primary usage universal. Financial spreads, desktop publishing, graphics. Microsoft Office. QuarkXPress plus a number of audio & video editing programs.
MS Office and QuarkXPress are your major programs, OK.
How about your printer? upgrading to a greater version of MAC OS X sometimes produces a problem with a printer - if the latest version of MAC OS X just doesn't have a driver written and released for that make and model of printer, yet.
I have an HP 400 color laser printer.
OK, I am looking that up...
I would need to know the precise model please... an M451 ? an M402 ? or some other model?
All I can see if LaserJet Pro 400
Please look on the manufacturer's label on the back side of the printer.
Also: is it a 'cube'-shaped printer?
The printer is quite large and heavy and is against a wall. I'll have to have help moving it to see the back. I'll get back when I can.
That's OK... take your time, and I'm sorry the main point and risk of upgrading led to an inconvenience like this.
Come back to this case at any time, at