Hi. My name is***** you for your question and the opportunity to assist.
Is it your computer you are unable to get into or your Microsoft account?
If your computer, can you tell me the email address that shows on your login screen
and I can assist you with this.
You can reply using the "Type your reply here" box below and click Send
and I'll be able to see your response and help you.
Thank you. One moment please.
Thank you. Your Outlook email address is your Microsoft account.
Are you not able to log in to your computer?
Thanks Does your phone number end in 45 ?
Thank you. Have a pen and paper handy. Momentarily you will receive an automated
phone call with a recording giving you a 7 digit password ***** code. It is not a password.
Please send me the code here when your receive it and we can reset your password.
Great. What would you like your new password ***** be?
It must be 8 or more characters
with one capital letter and one number
This only sets a password ***** the *****@******.***
It won't affect the password ***** another user account on the machine.
Please stand by.
I'm having to send you a new code. Please send it to me once you receive it.
I'm having issues with the system and sending you a new code.
Please send it to me when you receive it. I apologize for the inconvenience.
It looks like things are working now.
Please restart your computer and verify that it has an internet connection
and try the new password ***** let me know the result please.
Hi. Are you still having issues signing in? I have verified that Target919
is a working password.