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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I was registering something to do with Microsoft and was

Customer Question

I was registering something to do with Microsoft and was asked to change Master Password. I did but I cannot get back in now.
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: HP Pavilion, using Windows 10
JA: Have you installed any updates recently?
Customer: I don't think so.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I have had a few problem, but everything was running fine, until this.
Submitted: 24 days ago.
Category: Computer
Expert:  Byron replied 24 days ago.

Hi. My name is***** you for your question and the opportunity to assist.

Is it your computer you are unable to get into or your Microsoft account?

If your computer, can you tell me the email address that shows on your login screen

and I can assist you with this.

Expert:  Byron replied 24 days ago.

You can reply using the "Type your reply here" box below and click Send

and I'll be able to see your response and help you.

Customer: replied 24 days ago.
I'm not sure what a Microsoft account is, but I think I am. Email is***@******.***
Expert:  Byron replied 24 days ago.

Thank you. One moment please.

Customer: replied 24 days ago.
NO, I think I can do it with your help.
Expert:  Byron replied 24 days ago.

Thank you. Your Outlook email address is your Microsoft account.

Are you not able to log in to your computer?

Customer: replied 24 days ago.
No I cannot. When I try to it says I have the wrong password.
Expert:  Byron replied 24 days ago.

Thanks Does your phone number end in 45 ?

Customer: replied 24 days ago.
Expert:  Byron replied 24 days ago.

Thank you. Have a pen and paper handy. Momentarily you will receive an automated

phone call with a recording giving you a 7 digit password ***** code. It is not a password.

Please send me the code here when your receive it and we can reset your password.

Customer: replied 24 days ago.
Expert:  Byron replied 24 days ago.

Great. What would you like your new password ***** be?

It must be 8 or more characters

with one capital letter and one number

Customer: replied 24 days ago.
Just though of something. I have two people on the computer, does this matter?
Customer: replied 24 days ago.
Target919
Expert:  Byron replied 24 days ago.

This only sets a password ***** the *****@******.***

user account.

It won't affect the password ***** another user account on the machine.

Expert:  Byron replied 24 days ago.

Please stand by.

Customer: replied 24 days ago.
OK
Expert:  Byron replied 24 days ago.

I'm having to send you a new code. Please send it to me once you receive it.

Customer: replied 24 days ago.
Do I send you the password ***** I just received?
Expert:  Byron replied 24 days ago.

Yes please.

Customer: replied 24 days ago.
Expert:  Byron replied 24 days ago.

I'm having issues with the system and sending you a new code.

Please send it to me when you receive it. I apologize for the inconvenience.

Customer: replied 24 days ago.
Expert:  Byron replied 24 days ago.

It looks like things are working now.

Please restart your computer and verify that it has an internet connection

and try the new password ***** let me know the result please.

Expert:  Byron replied 24 days ago.

Hi. Are you still having issues signing in? I have verified that Target919

is a working password.