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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I had my computer repaired and lost NEAT scanner program. I

Customer Question

I had my computer repaired and lost NEAT scanner program. I think I need just the driver but not sure. I've loaded NEAT program online with Intruit also but still can't scan. HELP? Thx.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: NEAT, Model NM-1000
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: I now have Windows 10 also
Submitted: 21 days ago.
Category: Computer
Expert:  Mr.Med replied 21 days ago.

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 21 days ago.

Please uninstall NEAT program from Control panel, Restart your computer then download and install the latest version from the link below :

http://www.neat.com/helpcenter/windows-10-and-neat-5/

Let me know if you need further help

Thank you

Expert:  Mr.Med replied 19 days ago.

Has everything worked out, do you still need help please?

Expert:  Mr.Med replied 15 days ago.

Hello,

Do you still need help ?