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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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L lost my password for my Asus I just recieved saturday it

Customer Question

l lost my password ***** my Asus I just recieved saturday it is a X540s no software came with it how do I reser my pass word
JA: Just to clarify, what's the exact model of your Asus? And what operating system are you running?
Customer: X540s windows 10
JA: Have you installed any updates recently?
Customer: only the ones it does automatically and I cant see thrm them
JA: Anything else you want the computer expert to know before I connect you?
Customer: no just help me get it out of there
Submitted: 20 days ago.
Category: Computer
Expert:  Byron replied 20 days ago.

Hi. My name is***** you for your question and the opportunity to assist.

How to reset the password ***** on how the machine was first set up.

On your login screen does it display your username and email address?

Expert:  Byron replied 20 days ago.

You can type a response using the "Type your reply here" box below and click Send

I'll be able to see it then and help you.

Expert:  Byron replied 20 days ago.

Please let me know when you become available and I can help you get back into the machine. Thank you.

Customer: replied 20 days ago.
I believe it was email I normally don't use any while I set up a computer bur windows 10 is tricky
Expert:  Byron replied 20 days ago.

Thank you. On your login screen where you enter the password ***** you see an email address?

If you do, please tell me the address and we should be able to reset the password.

Expert:  Byron replied 20 days ago.

On your login screen where you enter the password ***** you see an email address?

If you do, please tell me the address and we should be able to reset the password.

Expert:  Byron replied 20 days ago.

Please try this: Hold down the power button until the laptop shuts off (about 4 -5 seconds) and all the lights go out.

Turn it back on and immediately begin tapping the F9 key about once per second.

You must do this before you see the spinning balls on the screen.

When you see the Windows Boot Manager screen press Enter.

What you want to see is the Choose an Option page.

Let me know if you can get there.

Customer: replied 20 days ago.
I got lost
please reply again
Expert:  Byron replied 20 days ago.

Certainly. I'm here.

Expert:  Byron replied 20 days ago.

When you start up the laptop do you see an email address on the screen??

Expert:  Byron replied 20 days ago.

Please reply to me on this page like you did a few minutes ago and I can resolve this for you.

Customer: replied 20 days ago.
ok it up
Expert:  Byron replied 20 days ago.

Thanks. I need you to tell me the things you see on screen please. I can't be certain

what is on the screen unless you tell me.

Expert:  Byron replied 20 days ago.

If you have the login screen up, hold down and keep holding down the Shift key on the left side of the keyboard.

Click the Power icon in the lower right corner (far right) and select Restart.

Release the Shift key when the Choose an Option page appears and reply to me below. OK?