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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I'm unable to access my email messages because I forgot my

Customer Question

I'm unable to access my email messages because I forgot my PASSWORD ***** my email address:***@******.***; what's the SAFE/SECURE way of getting access to my emails? Thank you, ***** ***** [GOOGLE Account access code ydocyob02261946].
JA: Have you contacted anyone about your account?
Customer: No.
JA: Have you installed any updates recently?
Customer: No.
JA: Anything else you want the computer expert to know before I connect you?
Customer: That's about it; it's most urgent I get access to my emails because I'm working as a Volunteer to a Hospice Facility [PEREGRINE HOSPICE, INC.] here in Torrance, Ca 90503 and some of our Patients' Families send emails to me re their medical needs and related requests.
Submitted: 3 months ago.
Category: Computer
Expert:  Byron replied 3 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Does your phone number still end in 75 and can you receive text messages at that number?

Customer: replied 3 months ago.
Expert:  Byron replied 3 months ago.

Thank you. Disregard any pop ups and please let me know the full phone number.

Customer: replied 3 months ago.
Expert:  Byron replied 3 months ago.

Thank you. A text message will be sent to that number momentarily

containing a password ***** code. It is not a password.

Please send me the code when you receive it.

Customer: replied 3 months ago.
Did you the RESET Password *****?
Expert:  Byron replied 3 months ago.

Did you receive a text message containing a password ***** code

that begins with G-

I need the numbers

Expert:  Byron replied 3 months ago.

Yes, I had it sent.

Customer: replied 3 months ago.
I have not yet received the RESET PASSWORD *****
Expert:  Byron replied 3 months ago.

I just had it re-sent.

Customer: replied 3 months ago.
Did you or some texted it to me?
Expert:  Byron replied 3 months ago.

I had the code sent in a TEXT message to(###) ###-####/p>

Expert:  Byron replied 3 months ago.

The codes are computer generated and I don't even know what they are before they're sent.

Customer: replied 3 months ago.
The PASSWORD ***** CODE which you texted does NOT on this screen; pls re-send
Expert:  Byron replied 3 months ago.

OK. I had it sent again.

Expert:  Byron replied 3 months ago.

Open the text message and you should see the code.

Expert:  Byron replied 3 months ago.

I've sent three text messages. Are you receiving them?

Customer: replied 3 months ago.
The Password ***** code is: 726765
Expert:  Byron replied 3 months ago.

Do you also have a yahoo email address that you have access to now?

Expert:  Byron replied 3 months ago.

The yahoo address begins with ROM

Customer: replied 3 months ago.
Did you receive my txt on Google's PASSWORD ***** CODE? It is 726765.
Expert:  Byron replied 3 months ago.

Yes I got the code. Thank you.

Do you have a Yahoo email address that begins with ROM?

Customer: replied 3 months ago.
It's ***@******.***
Expert:  Byron replied 3 months ago.

Thank you. Please now sign in to the yahoo email. In your inbox should be

a google email containing another code. Please send it to me.

Customer: replied 3 months ago.
I've been trying to access it without success! So, my question is: WHAT ELSE COULD YOU DO TO ACCESS MY REGULAR E M AIL ADDRESS:***@******.***.?
Customer: replied 3 months ago.
Is the yahoo code texted t I me also?
Expert:  Byron replied 3 months ago.

To get you into your gmail account you need to be able to sign in to your Yahoo account

and get the code that was sent there.

Expert:  Byron replied 3 months ago.

The gmail code was sent to your Yahoo address.

Customer: replied 3 months ago.
I can't access my Yahoo email because the computer is telling me that it doesn't exist!
Customer: replied 3 months ago.
The computer n I will says "we don't recognize the email"!
Expert:  Byron replied 3 months ago.

I tried that address from my end and got the same message.

When was the last time that you were able to log in to that account?