How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I downloaded an HP update today and now my HP computer WIFI

Customer Question

I downloaded an HP update today and now my HP computer WIFI does not work, so I cannot get into my computer.
Submitted: 23 days ago.
Category: Computer
Expert:  Randy Computer Tech replied 23 days ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

The best option will be to use a screen connect remote session so that I can connect to your computer directly and correct this for you, however the only way that will be possible is if you have an Ethernet cable we can get it online by connecting it directly to your internet modem.

I will send you the info.