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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Icannot get into my yahoo e-mail account, Two days, No, I

Customer Question

Icannot get into my yahoo e-mail account
JA: How long have you had this issue with your Yahoo account?
Customer: Two days
JA: Have you installed any updates recently?
Customer: No, I tried to do an up date and could not. The iPad is an apple and they erased everything and updated the IOS. Since then I am locked out
JA: Anything else you want the computer expert to know before I connect you?
Customer: I could not get into the yahoo e-mail that I had used. I opened a new account that does work, but I will have lost all of the data in the old e-mail account.
Submitted: 26 days ago.
Category: Computer
Expert:  Viet - Computer Tech replied 26 days ago.

Hi,

I'm sorry about the issue. What's the error or message when accessing your old yahoo email address?

Can you please confirm your full yahoo email address?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Josh replied 26 days ago.

Hi!

A new expert here -- Do you still need help?