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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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How to reset computer for a new owner, DX=4885, no, This

Customer Question

how to reset computer for a new owner
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: DX=4885
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: This computer was my son's who passed away in august 2016
Submitted: 27 days ago.
Category: Computer
Expert:  Randy Computer Tech replied 27 days ago.
Hi ,My name is***** am sorry to hear that you are having this issue.I will be glad to assist you with this.Do you know the current admin password?
Customer: replied 27 days ago.
no
Expert:  Randy Computer Tech replied 27 days ago.

okay, try this please> power off and then Start Gateway laptop, and when you see “Gateway” logo, keep on pressing F8. And choose “Restore Computer” in pop-up menu. System restore window appears. Click Next and follow wizard to restore laptop to default settings.

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