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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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This morning my computer started giving me a screen that

Customer Question

This morning my computer started giving me a screen that saisd my computer had a virus thAT would give people access to my computer and gave me a number to call, but I'm not sure it is legit
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Toshiba satalite windows 10
JA: Have you installed any updates recently?
Customer: yes there was an update this morning
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Computer
Expert:  Satchi replied 4 months ago.

Hi , Welcome to Justanswer.com .

It will be better and quick if I can access your computer remotely to fix the problem ..

To do that please follow the below steps

1)Please open the below link URL in browser

http://www.justanswer.com/remotedesktop/join.aspx?Session=8abdcd84-e715-4dc5-bdc9-948a975d9713

2)Then click on I agree button at the bottom of the page .

3)After that click on Download link to download a file and run it

Thanks