How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I have two accounts with Microsoft. [email protected]

Customer Question

i have two accounts with Microsoft.***@******.***.***@******.*** passwords are not separated. the account I want does not ecept the password ***** put in . the password ***** send me does not work on the account I am using. can you help me separate them?
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: hp windows 7
JA: Have you installed any updates recently?
Customer: restarted system
JA: Anything else you want the computer expert to know before I connect you?
Customer: this problem started before rebooting system
Submitted: 4 months ago.
Category: Computer
Expert:  GeekGal replied 4 months ago.

Hi there. My name is***** am sorry to hear that you are having this problem. I will do my best to help. Each Microsoft and Hotmail account has its own unique password. May I ask which if the 2 accounts you are using and trying to reset the password *****?