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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I just reformated my acer aspire s7 with acer recovery drive

Customer Question

Hi I just reformated my acer aspire s7 with acer recovery drive and installed windows 10. and when I turn the computer on all I get is the title and no log in sign the the computer turns off an repeats
JA: Just to clarify, what's the exact model of your Aspire? And what operating system are you running?
Customer: s7-392-9890
JA: Have you installed any updates recently?
Customer: yes I used the ucb system recovery drive, let all the up dates install then installed MS 10
JA: Anything else you want the computer expert to know before I connect you?
Customer: no,
Submitted: 26 days ago.
Category: Computer
Customer: replied 26 days ago.
I did not know this was a public conversation and what to cancel the conversation and refund my deposit.
Expert:  Pete replied 26 days ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 26 days ago.

The computer is stuck in a boot loop and is unable to start up correctly.

Can you boot it up using the USB recovery drive?

Expert:  Pete replied 26 days ago.

(if you are concerned that this conversation is viewable by others, you can request customer services to lock and remove it after we are finished)