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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Computer I purchesed recently (second hand) is locked.

Customer Question

Computer I purchesed recently (second hand) is locked. Message at start up reads "Please input password ***** Hitachi HTS545032B9A" How do I reset so I can use this computer?
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: emachine by Acer E525 a sticker says it has Windows 7
JA: Have you installed any updates recently?
Customer: No, I have just received the computer and have not been able to get past this request for a password.
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Computer
Expert:  Dan replied 2 months ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. Feel free to disregard the Premium Service Offer. That is an automated popup initiated by the web site. Did you purchase the laptop from a retail outlet?

Customer: replied 2 months ago.
no
Customer: replied 2 months ago.
I cannot access the device past the initial request for a Hard disk pass word. I have never had access