Hi. My name is***** you for your question and the opportunity to assist.
Can you tell me what version of Windows you have on the laptop and what
type of work BestBuy did to it?
Thank you. If you click the start button and open Computer
do you see the CD/DVD drive listed there along with your C: drive?
The drivers for the drive are built in to Windows so it must be something else.
OK. Take it back to the Geeks, they're the one's who broke it.