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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Forgot my password and my phone is different than the one

Customer Question

forgot my password ***** my phone is different than the one listed
JA: When did you last reset your username and password?
Customer: it has been some time. i'm sorry i'm a little bit elderly and completely computer literate
JA: Have you installed any updates recently?
Customer: i meant to say that i'm not computer literate. i've got a new computer with windows 10
JA: Anything else you want the computer expert to know before I connect you?
Customer: i have a number of emails stored under "*****@******.***" a sub folder. i would like to get to them
Submitted: 29 days ago.
Category: Computer
Expert:  Randy Computer Tech replied 29 days ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Can you answer the security question> wife's home town?

You can reply to me here by typing in the box below please.

Customer: replied 29 days ago.
you sent temporary password "c7v001c" which does not work. help
Customer: replied 29 days ago.
wife's home town is langeloth.
Expert:  Randy Computer Tech replied 29 days ago.

The best option will be to use a screen connect remote session so that I can connect to your computer directly and do this for you.

I will send you the info.

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