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Hi. My name is***** you for your question and the opportunity to assist.
Do you have more than one user account on the computer, you can get in to one but not the other?
Thanks. Is this a Window 10 machine and is there an email address associated with your login?
If you have Windows 10, on the login screen you will have 3 icons on the lower right corner of the screen.
From right-to-left: Network/Wi-fi - Ease of Access - Power
Thank you. One moment please.
Thank you. Does your phone number still end in 15 ?
If so, I'll need the last 4 digits of the number.
Thanks. Momentarily you'll be receiving a text message at that number containing a 7
digit password ***** code. Please don't enter the code as a password.
Instead, send me the code. It's needed to do the password *****
Let me know if it hasn't arrived. The codes are time sensitive.
Have a pen and paper handy. I'll try to have an automated phone call placed to your
number giving you the code.
You'll be receiving another code by phone call. I'll need that as well.
Thank you. The new password ***** log in to your account on the computer is: 87alpha88
In order for this to work the computer must have an internet connection.
Please let me know when you have logged in.
Restart the machine or log out. At the login screen you'll see the user accounts listed in the lower left hand corner
Select your account and enter the new password.
Do you see the 3 icons in the lower right corner?
Say yes. You need to get to your login screen.
If you want to log in to the computer as a different user you need to either sign out of the account you're
logged in to now or restart the computer.
If you log in to your other account that's based on your gmail address you should see your familiar desktop.
I can help you make the changes you want to make but you'll need to not be in the test account.
Is your other user account also an administrator?
.Yes. that's doable. Is Becks an administrator?
From the test account change beckys account type to administrator
I'll be available again at 9pm eastern. I can get this set up for you